Returns & Exchanges

At Kona, we are committed to your performance and offer a 30-day return window for all gear in original, unused condition. If your equipment doesn't help you reach your peak, we'll make the return process seamless and fast.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return.

• 2.
  Pack Your Gear

  Securely place the items in their original packaging, ensuring all tags and protective seals remain intact.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the equipment, your refund will be processed back to your original payment method within 5-7 business days.